Refund policy

1. About Us

eonni.co is an individual business curated by Rahul Kathuria, based in Gurgaon, India. You can contact us at Customer Service Email Eonni.Commerce@gmail.com or call +91 9971354227. We are committed to transparent and honest service.

2. Product Information

We curate a selection of products from various sellers, including imported goods.

  • We strive to ensure accurate product descriptions, pricing, and availability, but cannot guarantee all information is error-free or complete.

  • Product images are for illustration only.

  • The country of origin of imported products is clearly stated to help you make informed decisions in compliance with Indian regulations.

3. Orders and Payment

Orders are accepted subject to product availability. We accept payments via payment methods like credit/debit cards. Payment is processed securely through third-party gateways.

4. Shipping and Delivery

We ship products within India. Delivery timelines vary by product and location and are estimated at checkout.

  • Imported products may have longer delivery times due to customs clearance and import formalities.

  • We are not responsible for delays caused by customs, courier services, or unforeseen circumstances.

  • Risk of loss passes to you upon delivery.

5. Import Compliance and Importer Details

  • eonni.co ensures compliance with all applicable Indian import laws, customs duties, and taxes.

  • We do not sell restricted or prohibited items and comply with all Indian regulations regarding imported goods.

6. Returns and Refunds

Returns are accepted only for defective, damaged, or incorrect products within 7 days of delivery. To initiate a return, contact us at [email/phone] with your order details and photos of the issue.

  • Imported products may have specific warranty terms and longer processing times for returns or replacements.

  • Products must be unused, in original packaging, and returned promptly.

  • Returns for change of mind or buyer’s remorse are not accepted.

  • Refunds are subject to inspection and may deduct shipping/handling charges.

  • We reserve the right to refuse returns that do not meet these conditions.

7. Limitation of Liability

To the maximum extent permitted by law, eonni.co is not liable for any indirect, incidental, or consequential damages arising from use of our website or purchase of products. We do not guarantee uninterrupted access or error-free transactions.

9. Consumer Grievance Redressal

We are committed to addressing your concerns. You may file a complaint via email at [email] or call [phone]. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days as per Consumer Protection (E-Commerce) Rules, 2020.

10. Governing Law and Dispute Resolution

These Terms are governed by Indian laws. Any disputes arising will be subject to the jurisdiction of courts in Gurgaon, India. We encourage amicable resolution through negotiation or mediation prior to litigation.

11. Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with an updated date. Continued use of the site means acceptance of revised Terms.